What if I lose my ticket or forget to bring my ticket(s) with me to the tournament?
Tickets will be replaced for the ORIGINAL TICKET PURCHASER ONLY at a cost of $20.00 per ticket. If replacement tickets are ordered over the phone, they will not be mailed, but will be held at Will Call for pick up at the site. Proper Photo ID will be required to pick up the tickets from Will Call.
What if my ticket(s) are stolen?
If your ticket(s) are stolen, guests will be required to pay a refundable deposit in the amount equal to the total face value of all tickets stolen. When this deposit is paid, your tickets will be reprinted for you and left for pick-up at Will Call and will not be mailed. To receive a full refund of this deposit, you must file an incident report with the police and provide a copy of that documentation to the tournament. Upon receipt of this documentation, we will provide a full refund of the deposit amount. Failure to provide this documentation within 30 (thirty) days after the completion of the tournament will result in a forfeiture of the total deposit amount. The Sony Open will deal only with the ORIGINAL TICKET PURCHASER on all ticket issues.
What is your rain policy?
The following policy applies to individual session tickets purchased directly (and not via ticket auction, exchange, resale or other secondary ticket outlet) through IMG Tickets, SonyOpenTennis.com or in person at the Crandon Park Tennis Center Box Office. Please note that this policy does not apply to weeklong subscription packages in the 100 level (Box), 200 level (Suite) or 300 level (Series) or any tickets issued on a Complimentary or Trade basis. If the tournament or a session(s) is postponed or cancelled due to weather or other causes beyond our control, Tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. Sony Open Tennis cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Sony Open Tennis schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Sony Open Tennis schedule of play. Rain delays could last 10 minutes or a couple hours. Once it stops raining, it could take 30-45 minutes for the courts to be dried depending on the amount of rain received. Pay attention to local weather forecasts and radar to track any inclement weather that may develop. Announcements and rain-delay updates will be made in the Stadium Court and on our video boards located throughout the site, as well as on our website.
What is your ticket resell policy?
The resale or attempted resale of any ticket(s) in or on the grounds of the Crandon Park Tennis Center or parking lots at any price is prohibited and will result in the removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Sony Open.
Do you have a question that was not answered? Please call the Sony Open Box Office; 305.442.3367 or send us an email:firstname.lastname@example.org and we would be happy to help!